Information on cookies and data protection

WhatsApp Messenger

Where you have given your consent, we process the personal data you have provided or which we hold (e.g. name, telephone number, email address, Messenger NaMessagingID, profile picture, messages) for the purpose of communicating regarding the preparation and execution of any orders, as well as for sending promotional information (e.g. offers, newsletters), using the instant messaging service ‘WhatsApp’ provided by WhatsApp Ireland Limited, 4 Grand Canal Harbour, Dublin 2, Ireland. Grand Canal Square. An existing messaging account is required to use this service. Please note that WhatsApp Ireland Limited may also pass on personal data (in particular communication metadata) to WhatsApp Inc., which may also be processed on servers in countries outside the EU (e.g. the USA) where an adequate level of data protection does not exist. WhatsApp may share this data with other companies within and outside the Facebook group. Further information can be found in the privacy policy of WhatsApp Business ( https://www.whatsapp.com/legal/businesspolicy/ ) and WhatsApp ( https://www.whatsapp.com/legal/#privacypolicy ). We have neither precise knowledge of nor any influence over the data processing carried out by WhatsApp Ireland Limited, which is the data controller. ed or WhatsApp Inc., which, in this respect, In addition to the recipients already specifically named above, we use the services of further service providers (data processors) to fulfil our obligations. Please note that you may withdraw your consent at any time, with effect for the future and without giving reasons, by notifying us of your withdrawal via WhatsApp with a message containing the word ‘WITHDRAWAL’ or by email to the email address specified in this privacy policy or our legal notice regarding the relevant processing of your personal data. The data mentioned above will be deleted by us in accordance with legal requirements as soon as the consent permitting its processing is withdrawn, or when the purpose for which the data is being processed no longer applies, or when it is no longer necessary for that purpose. If the data is not deleted because it is required for other, legally permissible purposes, its processing will be restricted to those purposes. In other words, the data will be blocked and not processed for any other purposes. This applies, for example, to data which must be retained for commercial or tax law reasons, or where its storage is necessary to assert, exercise or defend legal claims, or to protect the rights of another natural or legal person.


Web chat on mittersill.info
Mittersill Plus GmbH uses a web chat on the website mittersill.info. The web chat serves as an additional means of communication on our website and enables online conversations with Mittersill Plus GmbH. The conversation is conducted via a chatbot (virtual assistant, software), which answers users’ questions, assists with your enquiry or provides you with information.

What personal data is processed?
When you use the web chat, the following personal data is processed and stored:
• Date and time of the session,
• IP address,
• URL of the previously visited webpage,
• First name
• Surname
• Email address
• Chat ID and user token (stored in the browser’s local storage)

Depending on the course of your conversation with our chatbot, we may process further data provided by you during the conversation, depending on your enquiry or the issue you describe to us. Use of the web chat is voluntary and your data will only be processed in this instance.

For what purposes and on what legal basis is the data processed?
We use the data mentioned above to provide the web chat service, to address users personally, to respond to user enquiries and to provide users with information and/or content. Legal basis: Our legitimate interest in providing a web chat service (Article 6(1)(f) of the GDPR).

How long is personal data stored?
12 months

To whom is data disclosed?
Data is disclosed to third parties exclusively for the purpose of fulfilling our business obligations, in order to process and respond to your enquiry. For this purpose, your data is disclosed to Inbox Solutions GmbH (Pretzfelder Straße 7–11, 90425 Nuremberg, Germany) as the technical operator of the web chat, and to Sellwerk GmbH & Co. KG (Pretzfelder Straße 7–11, 90425 Nuremberg, Germany) as an intermediary to the company, and to the company you have contacted via the web chat. We use Google Cloud to store your data and chat histories. The data is transferred to and stored on servers located in Frankfurt. Google does not use this data for its own purposes. We use Google Cloud services on the basis of our legitimate interest pursuant to Article 6(1)(f) of the GDPR, in order to be able to provide our services via the technical infrastructure. We have entered into a data processing agreement with Google (https://cloud.google.com/terms/data-processing-terms). In the event that personal data is transferred to the USA, we have concluded EU Standard Contractual Clauses with Google (https://cloud.google.com/terms/data-processing-terms). The EU Standard Contractual Clauses are a generally recognised mechanism for the lawful cross-border transfer of personal data to countries outside the European Economic Area (EEA).

Further information on using the web chat
When you visit the website mittersill.info, the chat widget is loaded as a JavaScript file. No data is transferred before you open the chat. You have two options for opening the web chat:
1. Manually click on the button in the directory listing
2. Manually click on the chat icon at the bottom right of the webpage

The moment you open the web chat, your chat is created as an object in the background, and the chat ID and a token are stored in the browser’s local storage. The ID and token are unique identifiers used to unambiguously recognise your chat (chat ID) and you as a user (token) even when you visit again, and to display any previous chat history. As soon as you return to our website, the chat history is restored using the data stored in local storage. You must open the chat manually. In addition, the history of the web chats is stored. Every message you send is saved. This is to ensure that your chat history can still be displayed even if the conversation is continued at a later time, for example, if a company replies to you with a delay. If you receive a message from the company whilst you are no longer online, you will be sent a link via email that takes you back to the chat so that you can continue communicating with the company there. When you click on the link in your email, the chat will open automatically. You can pause the chat at any time; however, your data will not be automatically deleted in this case. If you no longer wish to receive messages from the company (opt-out), simply send ‘Stop’ as a message in the web chat. After that, you will no longer receive messages from the company via the chat, nor will you be contacted by email. Your chat history and your data will be automatically deleted 6 months after the ‘Stop’ message. To have your data deleted immediately, please send an email to support@chatwerk.de. Your data and saved chat histories will then be deleted immediately.

Data controller for the Facebook Messenger service:
Facebook Messenger, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; the privacy policy is available at facebook.com/about/privacy

The data controller for the WhatsApp Messenger service:
WhatsApp Messenger, operated by WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA; the privacy policy is available at whatsapp.com/legal/business-policy/

The data controller for the Instagram Direct Messages service:
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; the privacy policy is available at https://help.instagr am.com/519522125107875

The provider responsible for the ChatWerk platform/service:
Inbox Solutions GmbH, Pretzfelder Straße 7, 11, 90425 Nuremberg, Germany. The privacy policy is available at https://chatwerk.de/datenschutzerklaerung/